2nd Level Support Engineer
- q.beyond Ibérica SL
- Jerez de la Frontera
- Seville
- Spain - Remote
- Fulltime
BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
We are looking for a technically skilled 2nd Level Support Engineer with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures.
LAY FOUNDATIONS. ENSURE EFFICIENCY.
- 2nd level support for complex incidents and service requests.
- Incident analysis, troubleshooting, and root cause identification.
- Coordination with 3rd level support, vendors, and external service providers.
- Installation, configuration, and support of POS systems and peripheral devices.
- Software deployment, rollout support, and system maintenance.
- Documentation and knowledge base maintenance.
- Monitoring ticket progress and ensuring service quality and SLA compliance.
FEELING SATISFACTION. ENJOYING ADVANTAGES.
- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
- Look into the future: Work with the latest technologies and the constant innovations
- Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
- Feel well taken care of: We provide you a company healthcare program.
- Unplug and relax: 30 days of vacation
USE SKILLS. CREATE SOMETHING NEW.
- Strong troubleshooting and analytical skills in hardware, software, and network environments.
- Experience with Windows systems; Linux knowledge is an advantage.
- Knowledge of network technologies (LAN/WAN/WLAN, DHCP).
- Experience with software deployment and package management using SCCM.
- Experience supporting mobile devices (Android / Windows CE).
- Experience in planning and executing software rollouts.
- Ability to analyze, prioritize, and resolve escalated incidents within SLA requirements.
- Experience working with ticketing and ITSM systems.
- Good communication and coordination skills in cross-functional environments.
- Fluent German and English language skills (written and spoken).
- Experience with GK Software / retail POS systems.
- Engineering experience in client or POS environments.
- Knowledge of SD-WAN environments.
- Experience with retail hardware (POS systems, scanners, printers, access points).
APPLY QUICKLY. RECEIVE FEEDBACK.
FIND YOUR INTERFACE AT Q.BEYOND
q.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India.
CONTACT
Your personal contact Maryele Marco Rider will be happy to answer your questions and comments.
q.beyond ibérica S.L.
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