Customer Support - German & Hungarian Speaking
- Jerez de la Frontera
- Sevilla
- Spain - Remote
- Fulltime
BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
Digitize the German midmarket with us as a Customer Support, German & Hungarian Speaking
LAY FOUNDATIONS. ENSURE EFFICIENCY.
• Acting as the point of contact for our corporate clients regarding queries about our IT applications and systems.
• Receiving fault reports by telephone and email.
• Carrying out fault analyses and developing solutions in collaboration with our clients.
• Documenting requirements and faults in a ticketing system and escalating complex issues to colleagues in 2nd Level Support.
• Contributing to improving customer satisfaction and further developing our customer support within a close-knit, international team.
FEELING SATISFACTION. ENJOYING ADVANTAGES.
- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
- Look into the future: Work with the latest technologies and the constant innovations
- Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
- Feel well taken care of: We provide you a company healthcare program.
- Unplug and relax: 30 days of vacation
USE SKILLS. CREATE SOMETHING NEW.
• A keen interest in IT technologies and a willingness to quickly familiarise yourself with new topics.
• Initial experience in IT customer support is an advantage.
• The ability to maintain an overview and a strong service-oriented approach, even during stressful periods.
• Excellent communication skills and the ability to work well in a team.
• Good written and spoken German and Hungarian required.
• Good written and spoken English or Romanian an advantage.
• Willingness to work shifts Mon–Sat (7.30 am–9.30 pm).
• Availability for on-call duty on Sundays and public holidays (7.30 am–9.30 pm).
We are looking for people who are committed to contributing their expertise and personality to achieve the best for our customers. People like you who want more - and expect more.
APPLY QUICKLY. RECEIVE FEEDBACK.
FIND YOUR INTERFACE AT Q.BEYOND
q.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India.
CONTACT
Your personal contact Eda Zeynep will be happy to answer your questions and comments.
q.beyond ibérica S.L.
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