Customer Support - Hungarian & German
- q.beyond ibérica S.L.
- Jerez de la Frontera
- Seville
- Spain - Remote
- Fulltime
BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
Digitize the German midmarket with us as a Customer Support Hungarian & German Speaking
LAY FOUNDATIONS. ENSURE EFFICIENCY.
Your Responsibilities:
• Receive, analyze, and resolve IT incidents and service requests (phone & email)
• Log, classify, and route tickets in the ITSM system in accordance with defined SLAs
• Perform independent troubleshooting using diagnostic tools and log analysis
• Provide remote support for end users and IT systems
• Collaborate closely with 2nd-level support teams and other departments
• Manage the full ticket lifecycle, including escalation handling
• Ensure high service quality and user satisfaction
Your Role in the Team:
In addition to operational support, you may take on additional responsibilities depending on your experience and interests, such as:
• Ticket and mail monitoring to ensure quality standards
• Subject-matter specialization in specific systems or areas (e.g., network, payment terminals, SAP)
• Active contribution to the optimization of service and support processes
FEELING SATISFACTION. ENJOYING ADVANTAGES.
- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
- Look into the future: Work with the latest technologies and the constant innovations
- Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
- Feel well taken care of: We provide you a company healthcare program.
- Unplug and relax: 30 days of vacation
USE SKILLS. CREATE SOMETHING NEW.
• Strong interest in IT systems and technical processes
• Initial experience in IT support is an advantage
• Structured, analytical, and solution-oriented working style
• High level of service orientation, even in busy situations
• Strong communication skills and team spirit
• German and Hungarian are mandatory
• Willingness to work in shifts (Mon-Sun, 7:30 AM-9:30 PM)
We are looking for people who are committed to contributing their expertise and personality to achieve the best for our customers. People like you who want more - and expect more.
APPLY QUICKLY. RECEIVE FEEDBACK.
FIND YOUR INTERFACE AT Q.BEYOND
q.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India.
CONTACT
Your personal contact Maryele Marco Rider will be happy to answer your questions and comments.
q.beyond ibérica S.L.
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