Customer Support Specialist, Polish Speaking (m/f/d)
BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
Digitize the German midmarket with us as a Customer Support Polish Speaking (m/f/d) at one of our locations in Spain:
- Jerez de la Frontera
- Sevilla
- remotely within Spain
YOUR TASKS:
- Primary point of contact for our corporate clients regarding IT applications and systems.
- Receiving and processing fault reports via phone and email, ensuring timely and effective responses.
- Collaborating with customers to analyze errors and develop appropriate solutions together.
- Documenting requirements and issues in a ticketing system, and escalating complex problems to the 2nd level support team for resolution.
- Contributing to customer satisfaction by actively participating in enhancing support services and supporting the continuous development of our customer support in a dynamic, international team environment.
WHAT WE OFFER:
- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
- Look into the future: Work with the latest technologies and the constant innovations
- Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
- Feel well taken care of: We provide you a company healthcare program.
- Unplug and relax: 30 days of vacation
WHAT YOU BRING WITH YOU:
- Previous experience in IT customer support is a plus.
- Ability to maintain a clear overview and deliver a high level of service orientation, even under pressure.
- Excellent communication skills and a strong ability to work collaboratively in a team.
- Fluent in both written and spoken German and Polish.
- Good command of written and spoken English is an advantage.
- Willingness to participate in shift work Monday to Saturday (7:30 AM - 9:30 PM).
- Availability for on-call duty on Sundays and public holidays (7:30 AM - 9:30 PM).
APPLY QUICKLY. RECEIVE FEEDBACK:
CONTACT
Your personal contact Eda Zeynap will be happy to answer your questions and comments.
q.beyond ibérica S.L.
- Eda Zeynap Avsar
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