IT Support Helpdesk
- q.beyond ibérica S.L.
- Jerez de la Frontera
- Seville
- Work experience
- Customer service, hotline
- IT
- Fulltime
BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
Digitize the German midmarket with us as a IT Support Helpdesk
LAY FOUNDATIONS. ENSURE EFFICIENCY.
- End user support Business Application Support (SAP)
- Incident- and request handling
- Ticket ownership and escalation management when service level is at risk or it is a serious incident
- Write documentation and keep it up to date
- User management in SAP (creation / adaption /disabling)
- Maintain datasets in SAP
FEELING SATISFACTION. ENJOYING ADVANTAGES.
- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
- Look into the future: Work with the latest technologies and the constant innovations
- Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
- Feel well taken care of: We provide you a company healthcare program.
- Unplug and relax: 30 days of vacation
USE SKILLS. CREATE SOMETHING NEW.
- High interest in IT technologies and curiosity to learn about new topics
- Initial experience in IT customer support (ServiceDesk) would be an advantage
- Solid user experience or support experience for SAP is needed
- Experience in using or support Microsoft Operating Systems and Office products (also M365) are needed
- Nice to have would also be a basic understanding of IT infrastructure
- Able to focus on customer satisfaction, also in in challenging situations
- Well-developed communication skills and ability to work in a team
- Good knowledge of written and spoken English and German required
We are looking for people who are committed to contributing their expertise and personality to achieve the best for our customers. People like you who want more - and expect more.
APPLY QUICKLY. RECEIVE FEEDBACK.
FIND YOUR INTERFACE AT Q.BEYOND
q.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India.
CONTACT
Your personal contact Eda Zeynap will be happy to answer your questions and comments.
q.beyond ibérica S.L.
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