Microsoft 365 Specialist – Managed Services
BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
Digitize the German midmarket with us as a Microsoft 365 Specialist – Managed Services
LAY FOUNDATIONS. ENSURE EFFICIENCY.
• Providing and maintaining Defender baselines for Defender for Endpoint, Defender for Office 365 and Defender for Identity
• Hardening Microsoft 365 tenants according to tiered, CIS-aligned security levels, including documentation and a semi-annual review against the current standard
• Setting up and maintaining Conditional Access policy sets in Microsoft Entra ID: MFA for all users, blocking legacy authentication, protection of privileged roles, emergency access accounts (break glass) and device compliance
• Depending on the customer’s licensing: implementing Identity Protection and Privileged Identity Management (just-in-time activation)
• Operating self-services such as password reset and recovery keys, monitoring Service Health notifications, and providing monthly tenant, licence and security reporting
• Contributing to Intune endpoint management, Azure Virtual Desktop, OneDrive and Exchange Online – your own ideas and suggestions for improvement are expressly welcome
Operations, transition and continuous improvement
• Handling incidents, service requests and changes in line with ITIL 4 as the escalation level for the service desk, as well as problem management for recurring incidents
• Current-state analyses and deviation lists when building new customer environments or taking over existing ones, including piloting and go-live
• Maintaining service documentation and configuration states in the ITSM tool
• Contributing to service reviews and developing the baselines further together with the service owner
• Automating recurring tasks with PowerShell and Microsoft Graph
• Assessing new Microsoft features and vendor-side changes for their impact on our customers
FEELING SATISFACTION. ENJOYING ADVANTAGES.
- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
- Look into the future: Work with the latest technologies and the constant innovations
- Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
- Feel well taken care of: We provide you a company healthcare program.
- Unplug and relax: 30 days of vacation
USE SKILLS. CREATE SOMETHING NEW.
• Several years of experience operating Microsoft 365 environments, ideally at a managed service provider or in a larger IT organisation
• Very good knowledge of:
– Microsoft Defender, in particular Defender for Endpoint, Defender for Office 365 and Defender for Identity
– Microsoft Entra ID, in particular Conditional Access, MFA and the role model
– Zero Trust concepts
• Understanding of hybrid identities (AD, Entra Connect/Cloud Sync)
• Confident use of PowerShell
• Experience with ITIL-based processes (incident, change, problem)
• A structured working style with strong documentation skills and a passion for standardisation
• Strong customer and service orientation
• Empathy, team spirit and enjoyment in confidently representing our services and solutions to customers
• Good English skills (level C1)
We are looking for people who are committed to contributing their expertise and personality to achieve the best for our customers. People like you who want more - and expect more.
APPLY QUICKLY. RECEIVE FEEDBACK.
FIND YOUR INTERFACE AT Q.BEYOND
q.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India.
q.beyond ibérica S.L.
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